Support

• Email — info@karfolio.com — for anything about the app, your account, or a privacy request. Put “privacy” in the subject line for the latter, so it reaches the right person straight away.
• Instagram — @Karfolio

We answer support email within two working days, and privacy requests within one month, as the GDPR requires.

Every post has a Report option in its menu, and every user can be blocked from their profile or any of their posts. Reports go into a moderation queue that we review, and we normally act within 24 hours.

If something is urgent, or you cannot reach the report button, email info@karfolio.com with a link or a screenshot. What we do and do not allow is set out in the community guidelines.

• Forgot your password — Use “Forgot password” on the sign-in screen. You get a verification code by email.
• Delete your account — In the app under Settings → Security → Delete account, or on the web at karfolio.com/account-deletion. Both delete everything, permanently.
• A copy of your data — Email info@karfolio.com from the address on the account.

The FAQ on the homepage answers the most common questions about what Karfolio is, what it costs and when it launches. If your question is about a bug, it helps enormously if you tell us your device, your OS version and what you did right before it went wrong.

Karfolio, Marsstraat 40B, 6133 WL Sittard, The Netherlands.